Contact information

Thank you for choosing Lumora Lighting. We are committed to providing you with an exceptional shopping experience and high-quality home decor.
To keep our operations efficient and pass the savings on to our customers, we handle all customer inquiries exclusively via email.
How to Reach Us
For questions regarding orders, product details, shipping, or returns, please contact our dedicated support team at:
What to Include in Your Email
To help us resolve your inquiry as quickly as possible, please include the following details if applicable:
  • Full name used to place the order
  • Order number (e.g., #LUM1001)
  • Clear description of your request or issue
  • Photos or videos if you are reporting a damaged item
Response Time
We review every message in the order it is received. Our standard response time is within 24 to 48 hours, Monday through Friday (excluding holidays).
Please note that sending multiple emails regarding the same issue will not speed up the response time, as it pushes your inquiry to the back of our support queue.
Important Notice
Lumora Lighting does not offer telephone-based customer support or direct messaging support on social media platforms for order modifications. For your security, always use the email address associated with your purchase when contacting us about an active order.